Descrição da Função

Adecco Portugal is currently searching and hiring German and English speakers for a role of German Team Leader for it's international telecommunications client, based in Lisbon.

Descrição/Funções
As a Team Leader your main tasks will be • Management, support, organization, and further development of the assigned team • Management of approximately 8 to 10 employees • Constant monitoring of team performance and achievement of annual objectives • Regular coaching / feedback of individual team members (motivation training) and guarantee of employee process know-how • Discussions on performance and objectives with each employee • Guarantee quality and quantity standards within the team • HR Responsibilities time and Absence management, involvement in recruiting process • Coordination of customer requests in respective internal departments and responsibility for service and process improvement measures • Optimization of existing processes

Requisitos
• Languages German native / English; • Specialized sales training or equivalent; • Experience in team management of a call center team; • A strong service mentality and customer orientation; • Excellent knowledge of PC- / MS-Office • Great motivation • Determination • Strong initiative and implementation • Enthusiasm and positivism

Oferece-se
We offer • 1530 gross base salary 8,23 Meal Allowance Monthly Performance Bonus Flex Work Allowance; • Direct Contract with the Client; • MON - SAT (7am-9pm rotative); • 100% at the office - Lisbon If your experience and expectations meet the requirements, do not hesitate to apply.


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